Concierge - Part Time

Clearwater at Rancharrah•Reno, NV

4d•Onsite

About The Position

Clearwater at Rancharrah, a luxury senior living community in Reno, is seeking a part-time Concierge. The Concierge is the first point of contact for community visitors and helps create a warm, welcoming atmosphere. The role provides courteous customer service, answers and routes phone calls, relays messages, completes administrative duties for multiple departments, and serves as a key point of contact during community emergencies. The schedule is Friday and Saturday.

Requirements

High school diploma or GED.
Meet background-clearance requirements under applicable government regulations.
Meet health requirements, including TB.

Nice To Haves

At least one year of work experience in senior living, hospitality, or a related field.
Current First Aid, CPR, or BLS certification.

Responsibilities

Keep the front entrance, lobby, and reception areas neat, clean, and organized.
Welcome people to the community, stand to greet them, and offer assistance.
Answer, transfer, and deliver messages from calls in a professional and courteous manner.
Monitor visitors, request that they sign in and out, and promptly report suspicious people or activity to a supervisor.
Sort and distribute incoming mail.
Accept and report residents’ special requests.
Maintain the community lost-and-found system.
Order and replenish administrative supplies as necessary.
Support the Executive Director and other departments with administrative functions as needed.
Maintain and check off meal attendance tracking forms, alerting staff about needed room services or residents who have not attended meals.
Ensure regulatory compliance and promptly report issues or concerns.
Follow Clearwater Living standards and policies to encourage safe and efficient operations.
Encourage teamwork through open communication with associates.
Maintain a positive, professional image and high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Represent Clearwater Living principles and core values.
Perform other duties and tasks as assigned or required.