Concierge

Sonida Senior Living • Colerain Township, OH

5d

About The Position

The Concierge at The Wellington at North Bend Crossing, a Sonida Senior Living community in Cincinnati, Ohio, provides reception and customer service for a retirement community offering Independent Living, Assisted Living, and Memory Care. The role answers and directs telephone calls, welcomes visitors, handles incoming and express mail, and resolves customer questions and concerns. The employer describes a comprehensive benefits package, with eligibility dependent on employment status and location.

Requirements

• Enjoy providing exceptional customer service and care to senior residents.
• Be a dependable and responsible member of the broader team.

Responsibilities

• Answer telephone calls and direct callers to the appropriate individual.
• Provide information such as the community address, directions, fax numbers, website, and other related details.
• Greet visitors and direct them within the community.
• Receive, sort, and forward incoming mail.
• Coordinate pickup and delivery of express mail services such as FedEx and UPS.
• Resolve customer questions and concerns.

Benefits

• Flexible scheduling
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurance
• 401(k) retirement savings with a discretionary match determined annually based on company performance
• Employee Assistance Program
• Dependent Care and FSA savings accounts
• PTO available from day one
• Paid training
• Competitive wage/salary

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed