Concierge- Bungalows

Red Hospitality & Leisure • Key Largo, FL

14d • $17 - $18

About The Position

The Concierge provides service at the Hotel Concierge Desk at The Bungalows in Key Largo, Florida. The role assists guests with information about the area, including dining, land and water activities, transportation, and sightseeing. The Concierge handles guest requests and reservations, books excursions, researches information requested by guests, and communicates guest resolutions to the appropriate staff or departments. Other responsibilities may be assigned by the Management Team.

Requirements

• High school diploma or its equivalent from an accredited institution is preferred.
• Previous experience in customer service, concierge work, or equivalent work experience is a plus.

Nice To Haves

• High school diploma or its equivalent from an accredited institution.
• Previous experience in customer service, concierge work, or equivalent work experience.

Responsibilities

• Provide service at the Hotel Concierge Desk.
• Provide guests with area information, including dining, land and water activities, transportation, and sightseeing.
• Initiate and follow up on guest requests received in person and through other communications.
• Confirm guest requests and reservations.
• Book guests onto excursions.
• Research and provide additional information as requested by guests.
• Communicate guest resolutions with appropriate staff and departments on the property.
• Complete additional responsibilities assigned by the Management Team.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED