Concierge

Mira Vie at Manalapan • Englishtown, NJ

3d

About The Position

Distinctive Living is seeking a per diem Concierge for Mira Vie at Manalapan. The Concierge is the community’s first point of contact, providing exemplary, friendly, and professional service to visitors and callers. The role welcomes visitors, addresses questions and concerns from prospective and current residents and their families, and supports the sales and marketing and business office teams. It also manages the lobby experience, paying attention to detail and creating positive, inviting experiences for current and prospective residents.

Requirements

• High school diploma or equivalent required.
• At least six months of experience in a receptionist role or similar function.
• Excellent verbal and written communication skills.
• Ability to communicate verbally in person and over the phone.

Nice To Haves

• Experience with Microsoft Word and Excel.

Responsibilities

• Assist residents, families, visitors, and employees with questions or problems and work to provide a positive experience.
• Greet visitors and answer incoming telephone calls professionally and respectfully.
• Monitor the entry area, greet and direct visitors, answer resident calls, forward calls, and take messages.
• Receive and send resident packages and help residents who need assistance mailing letters or packages.
• Keep the desk and lobby clean and neat and create a comfortable, inviting area.
• Assist the activity director and others with promoting resident activities in the lobby.
• Manage inquiries by connecting callers and visiting customers with the appropriate inquiry team member.
• Respond to inquiries and conduct tours when the community relations director, executive director, and resident care directors are unavailable.
• Facilitate community experiences and tours as needed and support the community’s marketing standards.
• Assist with the Lead Management Program and assemble marketing packets as needed.
• Assist with processing new resident documentation and maintaining resident files while preserving confidentiality.
• Encourage residents to participate in activities.
• Follow and communicate company policies and procedures.
• Perform other duties as assigned.

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Paid time off
• 401(k) retirement plan
• Life insurance
• Team Member Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED