Concierge (IL)

Deepwood Estates by Barclay House•Lexington, SC

16d

About The Position

QSL Management is seeking a Concierge for Deepwood Estates. The Concierge provides a welcoming, professional experience for residents, family members, guests, vendors, and prospective residents. The role supports front-desk operations, hospitality services, admissions, tours, marketing, mail distribution, dining and special events, activities, and general administrative functions. The Concierge helps maintain an appealing lobby and reports maintenance issues to the General Manager, while following QSL Management policies and procedures.

Requirements

A caring heart and willingness to serve others.
High school diploma or GED.
Two years of general office experience, including reception experience.
Professional and polished demeanor, proper grammar, and a pleasant voice tone.
Excellent interpersonal, organizational, time-management, oral, and written skills.
Ability to work in a team environment.
Attention to detail and ability to multitask and work through multiple interruptions.
Ability to work flexible schedules in a 24-hour operation, including weekends and holidays as requested.

Nice To Haves

Experience working with the older adult population.
Basic knowledge of Microsoft Word.
Basic knowledge of Microsoft Excel.

Responsibilities

Greet and assist residents, family members, guests, vendors, and prospects as they enter the community.
Ensure the hospitality station is ready with coffee and cold drinks, and provide hospitality to guests and employees.
Answer and direct telephone calls, take messages, use the on-hold function, and page as needed; follow community phone etiquette and direct inquiries to the appropriate person rather than voicemail.
Assist with hospitality services as needed or directed by the General Manager or Manager-On-Duty.
Assist residents and family members during the admission process.
Provide tours to prospects and assist with marketing efforts as directed by the Executive Director.
Deliver and distribute mail to residents and department directors.
Assist in the dining room and at special events as requested by the Executive Director.
Assist with activities as directed by the Executive Director.
Follow the company dress code, wear an identification badge, and maintain a positive, professional image.
Support the General Manager with general administrative functions, such as filing.
Perform other duties that support the community's programs and services.
Follow and support QSL Management policies and procedures.
Keep the lobby clean, appealing, and in good order, and report maintenance issues to the General Manager.