Concierge- Previous experience required

KW PROPERTY MANAGEMENT AND CONSULTING•Miami Beach, FL

About The Position

The Concierge provides courteous, high-quality service to residents and guests in a luxury, high-end community, which may be a high-rise building or homeowners association. The role serves as an ambassador for the association, responding to resident needs and requests with integrity, discretion, and professionalism. The Concierge shares local information, coordinates services and special requests, and communicates concerns to management. The position also supports community operations through records, reports, mailings, package handling, event coordination, and daily review of schedules and activity information. The Concierge reports to the Association Manager and has no direct supervisory responsibilities, but acts as a coach and mentor to other department positions. This is a full-time role that regularly requires early morning, late night, and weekend shifts. Work is often performed while assisting guests outdoors in varying weather conditions. Travel is primarily local during the business day.

Requirements

High school diploma.
At least 2 years of experience working in the hospitality industry in a similar role.
Knowledge of computer software programs commonly used in the industry.
Excellent verbal and written communication skills to convey information and ideas clearly.
Creativity and enjoyment in creating a fun and safe luxury lifestyle for residents.

Nice To Haves

Associate or bachelor's degree strongly preferred.

Responsibilities

Greet guests in a friendly and courteous manner.
Assist the front office manager with training new team members.
Meet customer needs by providing directions, restaurant suggestions, and travel assistance.
Arrange resident-requested services, including airline reservations, ground transportation, hotel accommodations, event tickets, golf outings, tours, and delivery of flowers and baskets.
Coordinate special events and projects as assigned.
Provide information about the geographical area, suggest sightseeing locations, and arrange tours.
Conduct concierge services as an association ambassador, maintaining integrity and professionalism.
Respect residents’ privacy, information, perspectives, priorities, time, and resources.
Establish relationships with local merchants and service providers.
Maintain a warm and friendly demeanor.
Communicate resident and guest concerns promptly to management.
Arrange move-ins and move-outs after management approval.
Receive lost-and-found items and maintain a log.
Log incoming and outgoing packages, contact residents, and maintain package records.
Assist with newsletters and other mailings, including stuffing and labeling, and post memos in the mailroom.
Prepare weekly activity reports and submit them to management.
Review the calendar of events, daily updates, tee sheets, spa reservations, function sheets, and hours of operation daily to answer questions and direct members.