Residential Experience Concierge

Life Care Services • Woburn, MA

6d

About The Position

The Delaney at The Vale is hiring a luxury hospitality-focused Residential Experience Concierge. The Concierge is responsible for warmly and professionally greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers, serving as the community’s first point of contact. The role also provides telephone coverage, anticipates resident needs, resolves concerns, and supports daily community operations.

The schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m. Starting pay is $25–$27 per hour. Benefits include a 401(k) with employer matching, dental, health, vision, and life insurance, paid time off, and Daily Pay.

Requirements

• High school diploma required.
• 1–3 years of experience in a luxury property customer-facing role.
• Ability to multitask and prioritize.
• Familiarity with Microsoft Office Suite products.
• Tech savvy.
• Excellent telephone communication skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Provide ongoing telephone coverage with a high level of customer service.
• Anticipate residents’ needs.
• Resolve issues raised by residents, guests, vendors, and suppliers while meeting organizational objectives and ensuring individuals feel appropriately served.
• Prevent difficult situations from escalating.
• Accept delivered packages, document receipt in a log book, and notify the recipient resident.
• Prepare maintenance work orders requested by residents and staff.
• Assist the Business Office Manager with projects and assignments.
• Complete other assignments as needed.
• Meet and greet residents, guests, prospective employees, suppliers, vendors, and outside service providers warmly and professionally.

Benefits

• 401(k) with employer matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED