Client Experience Concierge

Arista Non-DVM • Jacksonville, FL

5d • Onsite

About The Position

The Client Experience Concierge is the friendly point of contact for clients in the hospital during appointments, drop-off, pick-up, and visitation times. The role focuses on creating a comfortable client experience while supporting hospital teams and coordinating communication with the Care Navigation Team.

Requirements

• Customer service experience required.
• Comfort working in a hospital clinical environment required.
• Commitment to exceptional customer service, high-quality care, and overall excellence.
• Ability to multitask and prioritize during busy times.
• Ability to communicate kindly and compassionately with clients during stressful situations.
• Ability to calmly and professionally defuse tension and recognize when to seek appropriate support.
• Clear, friendly verbal and written communication skills, including in-person, telephone, and texting communication.
• Ability to work in person nights, weekends, holidays, and on-call shifts as needed.
• Ability to stand, bend, walk, lift up to 20 pounds, carry, and reach frequently.
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli.
• Ability to meet position-specific screening requirements.
• Must be at least 18 years of age at time of hire.

Nice To Haves

• Experience in veterinary general practice and specialty/emergency veterinary medicine.

Responsibilities

• Focus on the guest experience for clients in the hospital lobby, exam room area, and during visits with hospitalized pets.
• Work closely with the Care Navigation Team to provide a streamlined, well-organized, and comfortable experience for each client and pet.
• Manage the flow of basic communication, including updates and information through appropriate channels, to help hospital teams work efficiently with minimal interruption.
• Represent the Arista hospital as a friendly and professional point of contact.
• Maintain a clean and comfortable lobby and exam room environment.

Benefits

• Health, dental, vision, disability, and life insurance.
• Competitive 401(k) retirement plan.
• Health Savings Account (HSA).
• Employee Assistance Program.
• Other supplemental benefit offerings.
• Paid time off and floating holidays for full-time Team Members.
• Personal pet-care program for full-time Team Members.
• Parental pay for full-time Team Members.
• Flexible schedules for full-time Team Members.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed