Concierge

WELLQUEST•Portland, OR

138d•$17 - $19•Onsite

About The Position

The Concierge provides exceptional customer service to residents, guests, and visitors in person and by telephone. The role supports residents with general and personal concierge requests, provides information about the property, directs visitors, handles calls and messages, and coordinates reservations and services. The Concierge also performs reception, mail, package, business center, and clerical tasks; responds to emergency alerts and resident concerns; and helps maintain a safe, welcoming, and professional lobby and community environment. The position includes supporting property marketing efforts and collaborating with coworkers and other departments.

Requirements

High school education is required.
Ability to add, subtract, and multiply.
Ability to understand issues and process information for giving and receiving feedback.
Excellent communication skills, including active listening.
Ability to speak, write, and read English.
Proficiency with basic office equipment, including a personal computer, and Office software.
Ability to be mobile and perform the physical requirements of the job.
Sincere compassion for older adults and genuine concern for the physical and emotional needs of older people and their families.
Must pass a criminal record clearance.

Nice To Haves

At least two years of experience in a related position is desired, preferably in a hospitality setting.

Responsibilities

Provide exceptional customer service during every interaction with residents, guests, and visitors, and learn residents’ names.
Greet residents and visitors, provide property information, respond to inquiries, and direct visitors to the appropriate office or apartment.
Assist residents, family members, and guests with general requests.
Answer telephone calls, record and route information, direct calls, and relay messages promptly and professionally.
Maintain knowledge of property services, programs, and other pertinent information.
Operate the mail meter, manage stamps, make copies, and perform other office operations tasks.
Record incoming packages and contact residents for pickup.
Handle business center requests such as photocopying, faxing, and shipping mail.
Process incoming mail; sort property mail without opening it and distribute it to the appropriate mailboxes.
Complete opening and closing duties.
Accurately take reservations for dining rooms, activities, and personal or complimentary transportation.
Record maintenance work order requests accurately and deliver them promptly to the Maintenance Department.
Monitor the Emergency Alert System and respond immediately to every call.
Maintain the Resident Notice Binder.
Arrange resident-requested wake-up calls, dry cleaning, pet care, additional housekeeping, personal errands, car care, and similar services.
Fulfill personal concierge requests, including restaurant reservations, tee times, directions, and internet research.
Keep the reception area neat and orderly; maintain current property literature and accurate, timely signage; remove excessive or outdated literature; and ensure refreshments are fresh and available.
Perform clerical duties for property staff as directed by a supervisor.
Respond to residents’ concerns, including emergency calls; notify appropriate people or agencies when warranted; answer questions, calm distressed residents, and refer grievances to appropriate personnel.
Support community marketing efforts through positive interactions during property tours and telephone contact with the public.
Immediately report observed or suspected changes in a resident’s condition to a supervisor.
Maintain a safe and secure environment by following established safety standards.
Encourage teamwork through cooperative interactions with coworkers and other departments, and present a positive, professional image through actions and dress.
Perform other duties consistent with the position as assigned by the Business Office Director, Assistant Executive Director, or Executive Director.