Concierge

The Fellowship Family•Fernandina Beach, FL

34d•Onsite

About The Position

Fellowship Amelia Island is seeking an energetic Front Desk/Concierge. This is a Part - Time position. The Front Desk/Concierge exists to ensure an exceptional first impression and ongoing experience to callers, visitors and residents while complimenting efforts of the care staff and supporting FAI/TFF administrative functions.

Requirements

Phone etiquette: 1 year (Preferred)
Concierge Specialist: 1 year (Preferred)
Customer service: 1 year (Preferred)
Hospitality: 1 year (Preferred)

Responsibilities

Welcome, direct, and screen guests for administration staff and residents in a courteous and professional manner.
Answer phone calls cheerfully and respectfully, directing them to the appropriate department, resident, or manager.
Screen employee personal calls, allowing only necessary, urgent, emergency, or business-related calls to be forwarded.
Screen calls from prospective residents and families, gather relevant information, and relay it to the appropriate parties.
Receive, sort, and distribute incoming mail efficiently.
Prepare, update, and maintain resident files in accordance with State HFR regulatory requirements.
Ensure adequate stock of general forms for use across all departments.
Provide assistance to staff and guests, addressing requests within the scope of the position promptly, professionally, and efficiently.
Demonstrate exemplary leadership and professionalism by serving as a positive role model for colleagues, consistently exhibiting superior performance, a strong work ethic, professional conduct, and high standards of personal integrity.
Adhere to HIPAA regulations by maintaining strict confidentiality regarding residents and Fellowship operations.
Ensure that sensitive or proprietary information is never disclosed or utilized in a manner that could adversely impact Fellowship, including via social media or other public forums.