Concierge-Part Time

Harmony Senior Services•State College, PA

About The Position

The Concierge/Receptionist provides administrative support and front-desk services for the community. The role includes greeting visitors, answering and routing telephone calls, taking messages, monitoring security and fire systems, maintaining resident and visitor logs, and completing office tasks such as filing, typing, and copying. The Concierge also handles service request forms, meal-ticket sales and related accounting, and helps coordinate residents’ van schedules. The position requires a professional, considerate manner, effective communication, organization, and the ability to multitask in a busy environment. The schedule is part time and must be flexible to include weekends and holidays.

Requirements

High school diploma or GED.
Experience in administrative functions.
Polite and professional telephone manner.
Considerate, neat, well-groomed, professional appearance and dress.
Organized and able to work well with others as part of a team.
Polite and considerate toward residents, visitors, co-workers, and management.
Effective verbal and written communication skills.
Ability to sit for extended periods.
Ability to function effectively in a busy environment and multitask.
Willingness to work a flexible schedule that includes weekends and holidays.
Willingness to attend all required in-services and staff meetings.

Responsibilities

Greet and monitor visitors to the community.
Answer telephone calls, transfer calls to the appropriate person, and take accurate messages courteously and professionally.
Monitor the walkie-talkie, door security system, and fire panel as needed.
Monitor resident sign-in and sign-out and visitor registration logs.
Complete administrative support tasks, including filing, typing, and making copies for departments.
Fill out and log service request forms for residents and/or staff.
Keep the front desk and lobby clean and neat.
Sell meal tickets and account for them by payroll deduction or personal check.
Help ensure building security, including periodically checking entrances and exits.
Attend required in-services and staff meetings.
Assist with coordinating residents’ van schedules.
Follow confidentiality policies when releasing resident information.
Complete other duties as assigned.