Concierge

WELLQUEST•Fresno, CA

6d•$17 - $18•Onsite

About The Position

The Concierge provides front-desk and clerical support at a WellQuest Living community. The role welcomes residents, visitors, and guests; responds to resident requests; arranges property tours and reservations; handles telephone calls, mail, packages, and business-center services; and assists administrative and marketing staff. The Concierge also monitors the Emergency Alert System, responds to emergency calls, communicates observed changes in residents’ conditions, and helps maintain a safe, welcoming, and orderly reception area.

Requirements

High school education.
Ability to add, subtract, and multiply.
Ability to understand issues and process information for giving and receiving feedback.
Excellent communication skills, including active listening; ability to speak, write, and read English.
Proficiency with basic office equipment, including a personal computer, and Office software.
Mobility and ability to perform the physical requirements of the job.
Good physical health verified by a health screening, including a chest X-ray or an intradermal test result no more than six months before or seven days after employment.
Sincere compassion and genuine concern for the physical and emotional needs of older adults and their families.
Pass a criminal record clearance before beginning work in the community.
Comply with the property’s Exposure Control Plan, Blood Borne Pathogens Standard, and safety and emergency procedures.

Nice To Haves

At least two years of experience in a related position, preferably in hospitality.

Responsibilities

Provide exceptional customer service to residents, guests, and visitors in person and by telephone, and learn residents’ names.
Greet visitors, provide property information, direct people to offices or apartments, and respond to general requests.
Arrange property tours and support marketing efforts through positive interactions with the public.
Answer and route telephone calls, relay messages, and provide information about property services and programs.
Handle office operations tasks, including mail metering, stamping, copying, faxing, shipping, processing incoming mail, and recording and distributing packages.
Take reservations for dining rooms, activities, and personal or complimentary transportation.
Record maintenance work-order requests and deliver them to the Maintenance Department promptly.
Monitor the Emergency Alert System and respond immediately to calls; notify appropriate people or agencies as warranted.
Arrange requested resident services such as wake-up calls, dry cleaning, pet care, housekeeping, personal errands, and car care.
Fulfill personal concierge requests, including restaurant reservations, tee times, directions, and internet research.
Maintain a neat reception area and lobby, keep current property literature available, and ensure refreshments and signage are presentable and accurate.
Perform clerical duties and prepare or update marketing packets as directed.
Respond to resident concerns, promote morale, calm distressed residents, and refer grievances to appropriate personnel.
Immediately report observed or suspected changes in a resident’s condition to a supervisor.
Maintain a safe and secure environment, follow safety and emergency procedures, and report or anticipate hazardous conditions.
Encourage teamwork and maintain a positive, professional image through conduct and dress.
Perform other duties consistent with the position as assigned.