Concierge

RPM Living • Santa Monica, CA

8d

About The Position

The Concierge provides excellent customer service to residents, prospective residents, guests, and vendors. As the face of the property, the Concierge promotes a sense of community and organizes, coordinates, and implements resident services and programs. The role works as part of the site team and helps maintain an open, welcoming environment for residents, customers, vendors, and neighbors.

Requirements

• Ability to work a flexible schedule, including evenings and weekends.
• Excellent follow-up skills via email and phone.
• Ability to read documents, computer screens, and data.
• Ability to hear and understand verbal communications in person and over the phone or computer.
• Ability to operate a computer, keyboard, mouse, and other office equipment.

Nice To Haves

• Yardi experience.
• Experience with Microsoft Office Suite, including Word and Excel.
• A valid driver's license is preferred.

Responsibilities

• Welcome residents and prospective residents, assist with after-hours package pickup, address inquiries and concerns, and update communication logs for active buildings.
• Provide resources and maintain an open, welcoming environment for residents, customers, vendors, and neighbors.
• Develop broad knowledge of the community and surrounding area.
• Market the property.
• Maintain positive relationships with residents and support open, effective communication between residents and community representatives.
• Assist with resident events and initiatives.
• Post on social media, blog, and support the property's internet presence.
• Work with the site team to help ensure events are sociable and pleasurable.
• Ensure the Community Amenities area has proper inventory.
• Proactively communicate issues or concerns to Management.
• Maintain the work area at an appropriate level of presentation.

Benefits

• Top industry pay.
• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available to full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed