Concierge - Stehekin

Guest Services, Inc.•Stehekin, WA

55d•$18•Onsite

About The Position

The Concierge is responsible for creating guest loyalty by providing exceptional service when assisting guests, including arranging dining/show reservations, spa/salon appointments, floral orders, directions, special requests, and providing general information. The Concierge will promote the property’s amenities by informing guests on the unit’s restaurants, spa/salon services, gift shop, pool, etc. They will professionally engage and interact with guests, presenting a friendly and approachable demeanor and willingness to help, ensuring complete guest satisfaction at all times. They will tend to guests’ requests prior/upon arrival, and throughout their stay, and handle guests’ complaints and solve them according to customer service standards. The role also requires strictly enforcing the privacy and confidentiality of guests and limiting requests for information pertaining to guests in accordance with unit and company’s policies. Providing directions and suggestions for guest activities, and making reservations when necessary are also key duties. The Concierge must maintain and ensure a safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene. They must notify the General Manager of all unusual events, circumstances, or other safety or quality control issues and maintain awareness of safety issues, reporting them immediately to their manager.

Requirements

High School Diploma or GED preferred.
Previous experience in customer service.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
Basic math skills and the ability to operate basic office equipment.
Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.
Physical attendance in unit to perform duties.

Nice To Haves

Second language preferred.

Responsibilities

Promote the property’s amenities by informing guests on the unit’s restaurants, spa/salon services, gift shop, pool, etc.
Professionally engage and interact with guests, presenting a friendly and approachable demeanor and willingness to help. Ensure complete guest satisfaction at all times.
Tend to guests’ requests prior/upon arrival, and throughout stay.
Handle guests’ complaints and solve them according to customer service standards.
Strictly enforce the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with unit and company’s policies.
Provide directions and suggestions for guest activities.
Make reservations when necessary.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
Maintain awareness of safety issues, and report them immediately to your manager.