Concierge (Part-Time)

Desert Mountain Club•Scottsdale, AZ

25d•Onsite

About The Position

Desert Mountain Club is seeking a part-time Concierge to join its Member Services team. The Concierge enhances membership services by providing current information about on- and off-site events and activities, making event and dining reservations, assisting with member requests and customized activities, and directing calls to the appropriate department. The role delivers outstanding customer service in accordance with Desert Mountain’s values and service standards so members and guests receive a warm welcome, friendly service, and fond farewell. The ideal candidate is outgoing, friendly, professional, and passionate about serving others. The position requires at least two years of customer service experience, proficiency in Microsoft Excel and reservation software, and a background in hotels, resorts, or clubs. Notary Public certification is required, but may be obtained upon hire. Strong knowledge of the Scottsdale and Phoenix area is also required. The role requires work during days, evenings, weekends, and holidays. The Concierge sits at a desk for most of the shift, may occasionally be exposed to extreme indoor cold or heat, and may occasionally push, pull, lift, or move up to 25 pounds. The position also requires walking between the team member parking lot and the building, a distance of approximately one-quarter to one-half mile, for scheduled shifts. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

At least 2 years of customer service experience.
Proficiency in Microsoft Excel.
Experience navigating reservation software.
Background in hotels, resorts, or clubs.
Notary Public certification; it may be obtained upon hire.
Strong knowledge of the Scottsdale and Phoenix area.
Outgoing, friendly, and professional demeanor, with a passion for serving others and dedication to delivering excellence.
Available to work days, evenings, weekends, and holidays.
Ability to sit at a desk for the majority of the shift.
Ability to occasionally push, pull, lift, and/or move up to 25 pounds.
Ability to walk approximately one-quarter to one-half mile between the team member parking lot and building for scheduled shifts.

Responsibilities

Greet members, guests, clients, and other visitors entering the clubhouse, ensuring member satisfaction and exceptional service.
Answer incoming calls according to Desert Mountain Service Standards.
Keep current on and promote upcoming club and valley events and activities; maintain the current Master Event Guide and a spreadsheet of scheduled off-site activities.
Provide members with the preferred vendor list upon request and keep the list current on the DM website and shared public drive.
Handle reservations for dinners, activities, and events accepting reservations on the member website.
Maintain the membership Lost and Found.
Arrange transportation, road trips, and hotel accommodations for members and guests upon request; assist with travel boarding passes, including copying, faxing, scanning, and printing as needed.
Plan special activities and day trips for members and their guests upon request.
Purchase tickets for members to theater, sports, musical, and other events through local brokers or Ticketmaster.
Assist with check-in during special club activities.
Assist members with shipping through UPS, FedEx, or USPS.
Notarize documents for members in accordance with state regulations.
Perform other duties as assigned by management.