Concierge

Auberge Collection•Dallas, TX

About The Position

The Concierge delivers exceptional, personalized guest service by assisting with requests and inquiries throughout each guest’s stay. As a key source of information and coordination, the Concierge provides recommendations and arranges dining, transportation, entertainment, tours, and local attractions. The role supports guest satisfaction and the hotel’s reputation through professional, efficient, detail-oriented service. The Concierge welcomes guests, anticipates their needs, provides information about hotel services and local offerings, and coordinates with hotel teams to fulfill requests. The role also documents guest preferences and arrangements, follows up to resolve concerns, supports notable guests and special arrivals, and may handle pre-arrival planning when assigned.

Requirements

High school diploma or equivalent required.
Strong knowledge of local area attractions, dining, entertainment, and transportation options.
Excellent communication, interpersonal, and problem-solving skills.
Ability to multitask and remain composed in a fast-paced environment.
Strong attention to detail and organizational skills.

Nice To Haves

Hospitality or tourism education.
Previous experience in a hotel guest services, concierge, or customer service role.
Proficiency with hotel systems and reservation platforms.

Responsibilities

Welcome guests warmly and serve as a primary point of contact throughout their stay.
Anticipate guest needs, learn their preferences, and offer personalized recommendations and experiences.
Provide accurate information about hotel amenities, services, operating hours, daily activities, and local offerings.
Arrange restaurant reservations, transportation, local attractions, entertainment, tours, and other guest experiences; confirm details and special requests.
Respond to inquiries in person, by phone, and electronically with urgency and professionalism while managing competing requests.
Document guest preferences, requests, reservations, and special arrangements to support consistent service and accountability.
Coordinate with Front Desk, Housekeeping, Bell Staff, Food & Beverage, and other teams to ensure requests are fulfilled smoothly.
Follow up with guests, resolve concerns discreetly, and apply sound service recovery to meet or exceed expectations.
Support notable guests and special arrivals with tailored amenities, itineraries, and personal touches.
When assigned, manage pre-arrival planning by contacting guests, capturing preferences, coordinating arrangements, preparing itineraries, and handing off details to operating teams.