Concierge

Sunrise Senior Living • McLean, VA

10d • $15 - $19

About The Position

As a Concierge at Sunrise Senior Living, you create the first impression of the community by welcoming residents, families, and visitors and helping ensure a warm, safe, and organized experience. You serve as the face of the community, ensuring interactions reflect Sunrise’s hospitality and service standards.

The role supports front-desk operations, visitors and prospective families, the Sales team, move-in preparations, recruitment, and administrative tasks. It also involves maintaining the front desk and Bistro area, managing appointments and mail, monitoring safety procedures, and assisting with meal tickets and basic office work.

Requirements

• High School Diploma or GED.
• Strong customer service and communication skills.
• Organization, excellent time management, and follow-through.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly and take accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, distribute mail, and maintain resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.
• Ensure interactions reflect Sunrise’s hospitality and service standards.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off (PTO), sick time, and holiday pay.
• myFlexPay, which offers access to pay within hours of a shift.
• Tuition reimbursement.
• Sunrise may offer discretionary and/or non-discretionary bonuses, subject to position, program availability, and required performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED