Concierge

Village Green•Cleveland, OH

12d•$17 - $20

About The Position

Village Green is seeking an enthusiastic Concierge to serve as the first point of contact at an apartment community. The role provides courteous, professional service to residents, guests, and other contacts while supporting community information, package retrieval, and occasional leasing activities. The position pays $17.49–$20 per hour, plus a quarterly bonus. The Concierge maintains the front desk and lobby, keeps informational materials stocked, and uses the internet and local knowledge to assist residents and guests. The role also requires confidentiality, adherence to fair housing policies, and preparation of incident reports. The schedule must be flexible and may include any day of the week. Village Green is an equal opportunity employer committed to an inclusive and diverse workplace. Employment offers are contingent on required background checks. Pre-employment drug testing is required, and the company participates in E-Verify.

Requirements

Ability to apply good common sense when assisting residents and their guests.
Availability to work a flexible schedule any day of the week.
Ability to resolve minor problems while maintaining a friendly and professional manner.
Ability to communicate effectively.
Must be team oriented.

Nice To Haves

Previous experience in luxury multifamily housing, especially in an urban setting, is preferred.
Leasing experience is a plus.

Responsibilities

Greet residents and guests courteously and warmly as they enter the building.
Become familiar with community attractions and local amenities and provide recommendations when requested.
Provide brochures, floor plans, and other collateral to clients.
Complete guest cards, provide mini tours, and act on behalf of leasing during off hours.
Retrieve packages for residents.
Provide refreshments to residents and guests.
Maintain the Concierge Binder.
Keep the front lobby stocked with magazines, collateral, maps, transportation schedules, menus, and other materials described in the binder layout.
Use the internet to provide micro and macro information to residents and guests.
Maintain a clean and orderly front desk, lobby area, and applicable storage closets.
Prepare incident reports and related documentation.
Adhere to established fair housing policies.
Communicate courteously and professionally with co-workers, management, residents, vendors, and outside contacts.
Maintain the confidentiality of co-workers, management, owners, past and current residents, vendors, and outside contacts.