Concierge

HSH • Chicago, ND

17d • Onsite

About The Position

The Peninsula Chicago is hiring a Concierge for its Rooms Division. The Concierge supports guest-focused service at a luxury Five-Star, Five-Diamond property in Chicago. The role involves handling concierge operations, sharing information about city and hotel attractions, arranging guest services, and coordinating with other departments to create a guest-centric experience. The position pays $27.85 per hour.

Requirements

• Strong knowledge of city points of interest.
• Knowledge of the PMS/Opera system.
• Ability to handle a high level of work demand and pressure, with strong organizational skills.
• Excellent written and spoken English.
• Must have work authorization in the United States.

Nice To Haves

• Two years of Concierge experience in a luxury property is preferred.

Responsibilities

• Ensure proper operation of Concierge responsibilities and operations.
• Know and adhere to Peninsula and Forbes standards, maintaining consistent performance in accordance with those standards.
• Communicate with all departments to create a guest-centric experience.
• Provide information about city and Peninsula Hotel attractions and points of interest.
• Assist guests with requests including restaurant reservations, ticket procurement, and shipping.
• Ensure efficient operation of Concierge responsibilities and provide an efficient handover.

Benefits

• 10 vacation days per year.
• 9 paid holiday days per year.
• 5 Chicago Paid Sick Leave days per year.
• 5 Chicago Paid Leave days per year.
• Complimentary employee meals.
• Discounted parking.
• 50% restaurant discount.
• 50% discount on spa services.
• 25% discount on spa retail.
• 80% company-paid medical, dental, and vision coverage.
• Complimentary life insurance.
• Complimentary long-term disability.
• Retirement plan with 5% company match.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed