Concierge

Phoenix Senior Living•Durham, NC

17d

About The Position

Seasons at Southpoint is seeking a full-time Concierge. The Concierge is often the initial contact and first impression for prospective residents, families, visitors, and job candidates. The role welcomes guests, manages incoming calls and messages, shares community information in support of marketing and sales efforts, and assists with recruitment and general administrative tasks. The Concierge also monitors the Bistro area to help maintain refreshments, cleanliness, music, and a pleasant atmosphere. The listed shift is Monday through Friday.

Requirements

High school diploma or GED required.
Proven customer service experience and skills.
Knowledge of and experience in the senior living industry preferred.

Nice To Haves

Knowledge of and experience in the senior living industry.

Responsibilities

Welcome visitors, guests, and residents at the community entry area and offer or provide beverages.
Contact the Community Engagement Director, Executive Director, or relevant Department Director to meet with prospective residents, families, or visitors and help minimize their wait times.
Greet job candidates interested in community careers and direct them to apply online or capture their information onsite to begin the recruitment process.
Answer incoming and resident calls within two to three rings using the appropriate community greeting and identification.
Take complete messages, including name, phone number, message, time, and date, and communicate them to the intended recipient.
Provide callers with an overview of the community, determine the appropriate person to receive the call, explain who the caller is being transferred to, and announce the caller to the community associate.
Manage appointments for residents and family members, including hairdresser and transportation appointments.
Send get-well cards to residents after obtaining community leaders’ signatures.
Send sympathy cards to families or responsible parties as needed after obtaining community leaders’ signatures.
Assist the Associate Director or HR Designee with the community recruitment process, computer data entry, and other assigned general administrative duties.
Monitor the Bistro area for refreshments, cleanliness, music, and a pleasant atmosphere.