Concierge (Part-Time)

Golden State • San Francisco, CA

11d • Onsite

About The Position

Golden State is seeking upbeat and dedicated Concierges to help establish a world-class, guest-centric environment for Golden State Warriors and Golden State Valkyries games, as well as Chase Center concerts and events. This is a part-time, on-site position in San Francisco, California. Concierges provide guest service and information, oversee access to premium spaces, and help deliver seamless and memorable experiences for premium guests. The role may also support Thrive City and off-site events.

Concierges must be available for at least 60% of year-round Chase Center events, including regular-season home games for both teams and potential post-season assignments. Schedules are flexible and non-traditional, including days, evenings, weekends, and holidays. Shifts typically last 5 to 7 hours, and weekly schedules vary with event volume and departmental needs; part-time status does not guarantee a shift at every event. Off-site event assignments depend on availability and department needs and may involve specialized uniforms, different timing, and physical event setup and breakdown.

Requirements

• Excellent and engaging interpersonal skills.
• High energy, strong attention to detail, and a superior work ethic.
• Ability to remain professional and courteous in high-pressure, fast-paced environments, including during emergencies.
• Ability to follow uniform and grooming standards set by Chase Center management.
• Ability to work Thrive City and off-site Golden State events as needed, potentially supporting event setup and breakdown.
• Reliable form of transportation.
• High school diploma or equivalent.
• Ability to lift, carry, push, or pull up to 30 pounds.
• Ability to stand or walk for extended periods, up to or beyond six hours.
• Ability to sit or stand in an enclosed space, such as an elevator, and travel between upper and lower levels multiple times during a shift.
• Availability for at least 60% of year-round Chase Center events, including days, evenings, weekends, and holidays.

Nice To Haves

• Experience in customer service, hospitality, travel, tourism, or attractions.

Responsibilities

• Oversee premium spaces and control access by verifying tickets, applying wristbands, and checking credentials.
• Provide consistent, high-level service and build positive relationships with guests, repeat clients, and their guests.
• Maintain a presence at premium locations and develop rapport with repeat clients.
• Demonstrate ethical standards, professionalism, and integrity, including in high-stress and high-profile environments.
• Address suite and premium ticket holder needs, including wheelchair and escort requests, questions, and information requests.
• Respond to and resolve guest feedback in a timely, professional, and empathetic manner.
• Work with the team to maintain the integrity of premium locations and notify management of challenges and concerns.
• Collaborate with departments such as Premium Sales and Service and Security to maintain a consistent guest experience.
• Conduct pre-event and post-event assessments of premium seating areas to ensure they meet aesthetic and cleanliness standards.
• Create personalized memorable moments for premium guests and use creative problem-solving to exceed expectations.
• Maintain knowledge of Chase Center policies, seating charts, and key personnel to support wayfinding and problem-solving.
• Provide information and FAQs to guests and offer proactive solutions.
• Respond to calls via radio or voice amplifiers during events and make on-the-spot decisions about arena and guest experience relations policies on management.
• Work Thrive City and off-site Golden State Warriors and Valkyries events as needed, including event setup and breakdown when required.
• Perform other duties as assigned.

Benefits

• Reasonable accommodations for qualified applicants with disabilities during the application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED