Part-Time Concierge

AvalonBay Communities•Yonkers, NY

4d•$45,500 - $63,000

About The Position

Vivmark Residential is seeking a Concierge to serve as the face of the company at the front desk and deliver a high-quality experience to prospects and residents. The role monitors foot traffic, provides customer service and information, supports resident satisfaction programs, and offers assistance and personalized recommendations. The Concierge works with the leasing office and maintenance team to support prospects, move-ins and move-outs, and current residents. This is an overnight part-time position scheduled Sunday and Monday from 11 p.m. to 7 a.m., with 16 weekly scheduled hours. The role is based in Yonkers, New York. It may also provide experience in the hospitality industry and supplement other work.

Requirements

High school diploma or GED required.
Proficiency with administrative software and Microsoft Office Suite.
Ability to walk the property and maneuver packages and deliveries.
Strong communication, time-management, organizational, and customer-service skills; patience and composure when handling difficult situations.

Nice To Haves

At least 1 year of related experience in a hotel, retail, or restaurant setting is preferred.

Responsibilities

Monitor foot traffic at the front desk.
Provide customer service and assistance to residents, vendors, and prospective residents.
Offer information, directions, instruction, and personalized recommendations.
Implement programs to address resident satisfaction and maintain company customer service standards.
Coordinate with the leasing office and maintenance team to support prospects, move-in and move-out processes, and current residents.
Handle phone messages, resident packages, deliveries, and maintenance requests efficiently, escalating matters as appropriate.
Follow through on resident requests and see new problems through to resolution.