Concierge - REN

Greystar•Seattle, WA

10d•$23 - $27•Onsite

About The Position

Greystar is hiring an experienced Concierge for REN Apartments, a 457-unit mixed-use luxury tower in downtown Seattle. The Concierge organizes and coordinates resident services and programs, provides information and assistance about local resources, and helps deliver excellent customer service to prospects, residents, and visitors. The role includes maintaining guest-suite and move-in/move-out schedules, preparing clubhouse amenities, handling package notifications, tracking community services, and supporting resident activities. The position requires a flexible work schedule, including on-call coverage during evenings, weekends, and holidays. The hourly pay range is $23.00–$27.00.

Requirements

Excellent customer-service skills and ability to interact with a diverse group of people.
Professional dress and communication skills.
Strong organizational skills and high attention to detail.
Knowledge of the neighborhood to assist residents and guests.
Proficiency with computers, the internet, and basic software.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call evenings, weekends, and holidays.
Rare or regular travel may be required to assist other properties, attend training classes or business meetings, or meet other job needs.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls and route them to the appropriate team member; assist with completed service-request callback calls as necessary.
Maintain the guest-suite schedule and ensure proper payment and cleanliness before guests arrive.
Manage and coordinate loading-dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are in tour condition before the leasing office opens each morning.
Document package arrivals and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry-cleaning services, and other community-provided services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain detailed information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.