Concierge - REN

Greystar Management Services•Seattle, WA

9d•Onsite

About The Position

REN Apartments, a 457-unit mixed-use luxury tower in downtown Seattle, is seeking an experienced Concierge. The Concierge organizes and coordinates resident services and programs and serves as a source of information and assistance about local resources. The role focuses on delivering excellent customer service and supporting residents, prospects, visitors, and the community team. The posted hourly pay range is $23.00–$27.00. Additional compensation may include property-based bonus programs. The schedule is flexible and may include on-call duties during evenings, weekends, and holidays. Some travel to other properties, training classes, or business meetings may be required.

Requirements

Excellent customer service skills and the ability to interact with a diverse group of people.
Professional dress and communication skills.
Strong organizational skills and high attention to detail.
Knowledge of the neighborhood to assist residents and guests.
Proficiency with computers, the internet, and basic software.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Nice To Haves

Prior experience is considered when determining compensation, but no specific experience requirement is stated.

Responsibilities

Greet prospects and residents entering the office or leasing area and ensure visitors are comfortable while waiting to speak with a team member.
Answer phone calls, direct them to the appropriate team member, and assist with service-request follow-up calls as necessary.
Maintain the guest suite schedule and ensure payment and cleanliness before guests arrive.
Manage and coordinate loading dock and/or elevator schedules for move-ins and move-outs.
Ensure clubhouse amenities are ready for tours before the leasing office opens each morning.
Document package arrivals and notify residents of deliveries within 24 hours.
Maintain tracking logs for equipment rentals, dry-cleaning services, and other community-provided services.
Assist the community team with scheduling, planning, and organizing resident activities and programs.
Maintain detailed information about local restaurants, shops, delivery services, and other resources of interest to residents.
Maintain relationships and contacts with concierge vendors.
Provide excellent customer service as part of a team.