Concierge

Alamar Senior Living•Lake Worth, FL

9d•Onsite

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and administrative duties to support the community. The role provides a positive first impression to visitors, residents, and callers; handles communications and visitor procedures; and assists managers with clerical responsibilities. The Concierge also supports resident activities and transportation sign-ups, follows safety and emergency procedures, communicates effectively with staff, and promptly reports changes in residents’ physical or mental health to the Lifestyle Services Director, Resident Care Director, and General Manager. The position may include light housekeeping and other duties as necessary. Work may involve weekends, holidays, flexible hours, shifts other than the one initially assigned, and extended hours of up to 16 hours per day. The role may expose the employee to infectious waste and diseases, emotionally upset residents, and video recording in residents’ apartments.

Requirements

High school diploma required.
High degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
Considerable initiative and judgment.
Word-processing and clerical skills.
Ability to work flexible hours.
Ability to bend and reach.
Ability to sit for extended periods of time.
Required to work weekends and holidays as assigned.
May be required to work shifts other than the shift for which hired.
May be required to work extended hours, up to 16 hours per day.

Responsibilities

Provide a positive first impression to everyone entering the Community.
Answer and screen incoming telephone calls courteously and professionally, route calls, and take messages as appropriate.
Greet visitors and require them to sign in at the reception desk.
Notify residents of visitors and provide visitor instructions according to residents’ directions.
Receive and process incoming mail and accept outgoing mail and packages.
Type and copy documents, order and maintain office-supply inventory, and perform other clerical duties as assigned.
Maintain and update the Emergency Phone Number Log and keep it at the front desk.
Maintain and update resident emergency contact information and keep it at the front desk.
Assist managers with clerical responsibilities.
Page staff as necessary.
Take RSVPs for special functions as necessary.
Oversee sign-ups for scheduled transportation.
Distribute maintenance request forms and forward completed requests to the Environmental Services Director.
Perform other duties as necessary, including light housekeeping.
Follow emergency procedures and understand safety policies and procedures.
Communicate effectively with all staff.
Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a resident’s physical or mental health.
Participate in holiday activities.
Submit to background, criminal, and drug tests as required by HR policies and procedures, and potentially random drug testing during employment.