Concierge

milk + honey•Fort Worth, TX

59d•$17 - $19•Onsite

About The Position

The Concierge plays a pivotal role in crafting exceptional guest experiences at milk + honey, helping guests feel connected through warmth, care, and authenticity throughout their visit. The role supports the atmosphere of the spa and salon and works with fellow Spa Partisans to create moments of relaxation and rejuvenation. Concierges deliver customer service in line with the company’s core values and manage the guest process from arrival through departure. Work includes a mixture of AM and PM shifts, including weekends and some holidays. Compensation is $17–$19 per hour, depending on experience.

Requirements

High school diploma or GED.
Ability to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
Efficient multitasking and organization skills.
Strong interpersonal communication skills and attention to detail.
Ability to use discretion with guest information.
Strong problem-solving capabilities.
Availability to work nights, weekends, and some holidays.
Commitment to adhering to milk + honey’s policies and procedures and embracing protocol changes with diligence and professionalism.
Ability to sustain physical activity throughout scheduled shifts, listen attentively to guests’ needs, and lift up to 25 pounds.

Nice To Haves

Experience in beauty, wellness, or hospitality.

Responsibilities

Ensure every guest experience follows the guest process and workflow, from initial interaction through departure.
Educate guests on retail offerings, memberships, and enhancements.
Check guests in and out attentively, review forms and previous history, rebook future services, and help keep the schedule efficiently filled.
Collaborate with colleagues and managers to complete daily tasks and side work and support seamless spa and salon operations.
Exemplify milk + honey’s core values in every interaction, fostering integrity, excellence, kindness, inclusiveness, and connection.

Benefits

Medical, dental, and vision coverage after 30 days for employees working 28 or more hours per week.
Paid time off from day one for employees working 28 or more hours per week.
401(k) with company match after six months.
Company-paid life and AD&D insurance with $15,000 coverage.
Tenure bonus program for long-term team members.
40% off retail products, including 50% off milk + honey products.
15% off spa, salon, and medSPA services.
At select locations, up to 50% off spa services and 40% off salon services for last-minute bookings.
Spa perks for team members celebrating milestones.
Referral bonuses of up to $500 for each qualifying employee referral.
Discounted LA Fitness gym membership.
Return-to-work bonus of up to $2,000 following maternity leave.
Paid volunteer time off.