Concierge

Cornerstone Parking Group, Inc.•Orlando, OK

5d•Onsite

About The Position

Cornerstone Parking Group, Inc. is a full-service parking management firm serving healthcare, mixed-use, and major special event sectors. The company’s values include integrity, passion, teamwork, and excellence. The Concierge provides high-level customer service and assistance to residents and guests at Citi Tower in Orlando. This is a high-profile role in a professional office and residential setting. The Concierge may be asked to fill in on schedules as needed and works independently during each shift. The role calls for anticipating customer needs, communicating accurately and effectively, and representing the company professionally.

Requirements

High school diploma or GED.
Two or more years of customer relations or customer service experience.
Ability to communicate clearly and concisely verbally and in writing.
Ability to read, write, and converse in English.
Adaptability to change and flexibility to reprioritize tasks accordingly.
General computer skills, including Microsoft Office applications such as Word and Outlook, and Internet use.
Comfort using standard office equipment, such as computers and phones.
Ability to work independently and as part of a team.

Nice To Haves

Concierge-related experience in a hotel, retail, or restaurant environment.
Supervisory management experience.
Bilingual ability.

Responsibilities

Greet and screen visitors and vendors on the property.
Monitor resident and guest access to the building.
Answer phone calls and assist with resident requests and inquiries.
Coordinate resident services and deliveries.
Maintain general lobby access control, door services, and other applicable lobby responsibilities.
Provide leasing information and schedule appointments for prospective residents.
Document and escalate concerns and issues to management as necessary.
Adhere to Fair Housing requirements; training will be provided.
Perform other related duties as assigned to meet the needs of the business.