Concierge

EXCHANGE HOTELS MANAGEMENT•Fort Worth, TX

13d

About The Position

The Concierge creates memorable guest experiences at Hotel Drover by providing thoughtful recommendations, personalized service, and seamless assistance. The role arranges services such as dining, transportation, spa appointments, floral deliveries, and local experiences, while sharing knowledge of hotel amenities, nearby attractions, restaurants, and Stockyards events. The Concierge works with hotel departments to address guest requests, coordinates VIP amenities and special occasions, tracks follow-ups, and helps maintain a welcoming lobby environment. The position is part-time and based at Hotel Drover in Fort Worth, Texas.

Requirements

Strong communication and interpersonal skills, with the ability to engage authentically with diverse guests.
Demonstrated knowledge of the Fort Worth Stockyards, the DFW area, and surrounding attractions.
Flexible schedule and availability to work evenings, weekends, and holidays.
Professional demeanor and polished appearance consistent with luxury hospitality standards.
Ability to embody Hotel Drover’s Core Values: Hit the Mark, Every Time; Blaze New Trails; Spark Warmth; Be Intentional; Honor All; Do Right; Stay Curious.

Nice To Haves

Previous experience in a luxury or full-service hotel, resort, or guest services environment.
Familiarity with Marriott or Autograph Collection brand standards and property management systems such as Opera or GXP.
Background in local partnerships or vendor relationships within hospitality, tourism, or event coordination.

Responsibilities

Respond to guest requests for special arrangements or services, including transportation, dining, spa appointments, floral deliveries, and local experiences.
Recommend property amenities, local attractions, restaurants, and upcoming Stockyards events.
Build professional relationships with guests and provide tailored assistance to anticipate and exceed their needs.
Coordinate with departments such as Bellperson, Housekeeping, Engineering, and Food & Beverage to resolve guest requests or concerns promptly.
Record and track guest requests, messages, and follow-ups in designated systems.
Coordinate VIP amenities, special occasion setups, and in-room surprises with Front Office and Housekeeping teams.
Review shift logs and memos daily for property events, guest arrivals, and special notes.
Maintain current knowledge of Fort Worth and the surrounding DFW area, including entertainment, dining, retail, and transportation.
Monitor lobby and public areas for guest service opportunities and help maintain a welcoming environment.
Protect the confidentiality of guest information and the security of hotel property and assets.
Perform other duties as assigned.