Concierge

Weidner Apartment Homes•Seattle, WA

17d•$22 - $24•Onsite

About The Position

The Concierge welcomes residents, prospective residents, associates, and vendors to the Via6 community and helps create a positive, lasting impression. This role provides attentive customer service, supports resident engagement, maintains knowledge of the community, and assists with communications, tours, packages, events, and daily presentation of the property. The successful candidate is warm, detail oriented, accountable, trustworthy, and able to manage time and multiple tasks effectively while working independently or as part of a team.

Requirements

Prior customer service experience.
Ability to work in a fast-paced environment and demonstrate motivation to learn and contribute.
Ability to manage multiple tasks at one time.
Ability to give clear, professional directions in person, by phone, email, and text.
Ability to work effectively and cooperatively in a team environment or independently.
Working knowledge of English; detail oriented and well organized.
Follow Weidner’s Mission, Vision, and Values, company policies and procedures, and applicable Fair Housing and local, state/province, and federal laws.
Agree to a criminal background check and sign an agreement for voluntary drug testing.
Have access to a personal vehicle and/or reliable transportation at all times.
Maintain a valid, unexpired driver’s license, vehicle, and vehicle insurance that match the country in which the associate will work.

Nice To Haves

Experience with Microsoft products, including Word, Excel, PowerPoint, and Outlook.
Yardi and Paycom experience.
Willingness and ability to learn new software programs.

Responsibilities

Interact positively with residents and prospective residents, build friendly rapport, welcome them to the community, and direct them to the assistance they need.
Maintain in-depth knowledge of the community, its residents, and competitor properties.
Plan, organize, and execute virtual and in-person events and activities for residents.
Promote resident participation in events and activities through multiple communication methods.
Respond promptly to resident and prospective resident calls and emails.
Answer incoming calls, encourage callers to visit, and schedule viewing appointments.
Tour prospective residents when necessary, presenting the community with energy and enthusiasm.
Maintain the marketing tour route, open target and rent-ready apartments, and prepare model homes and community amenities for tours.
Track and follow up on communications, including prospective-resident traffic, emails, and phone calls, when necessary.
Ensure market-ready apartments, common areas, and amenities are clean and maintained to company quality standards.
Foster and develop community partnerships.
Receive residents’ incoming packages and deliveries and deliver them promptly.
Assist with or manage amenity scheduling.
Help distribute resident correspondence and notices while protecting confidential and sensitive information.
Accompany vendors to vacant or occupied units as needed.
Assist with lease renewals in a timely manner and promote resident retention.
Keep the leasing office clean, orderly, and professionally presentable.
Complete tasks safely and efficiently, attend work regularly and promptly, and maintain a professional appearance in accordance with the company dress code.
Work outside normal scheduled hours or at other Weidner properties as needed.

Benefits

Medical, dental, and vision insurance for eligible on-site employees.
Employer-paid basic life insurance.
Employee Assistance Program offering confidential personal, financial, and legal support, including up to three sessions at no cost.
401(k) retirement plan with company match of up to 4% of eligible income.
Opportunities to earn leasing commissions and/or semi-annual performance-based bonuses, depending on position and community performance.
Vacation accrual, with no usage waiting period after accrual.
Sick-time accrual, with eligibility to use accrued time after 60 days of employment.
Nine company-designated paid holidays annually.
Employee apartment discount at Weidner communities, subject to availability and community guidelines.
Company-provided maintenance uniforms.
Continuing education reimbursement after one year of employment, up to $2,500 per year for approved courses or certifications.
Opportunities for professional growth and advancement.