Concierge

ClubCorp•San Diego, CA

11d•$24 - $26

About The Position

The Concierge is an essential member of the Member Experience team, delivering exceptional service and creating memorable experiences for club members and guests before, during, and after each visit. The role manages phone calls, reservations, and general emails; responds to inquiries; and fosters connections that help members feel valued. The Concierge also supports outreach to new and at-risk members, promotes club offerings, assists with social media and member communications, and contributes to member experience initiatives. Through personalized service and attention to detail, the Concierge embodies the Club’s values of Warm Welcomes, Magic Moments, and Fond Farewells, helping enhance member satisfaction and loyalty. The Concierge serves as a liaison for members and guests, providing personalized greetings, information about club facilities and services, and seamless assistance. The role promotes events and activities, supports reservation and event registration processes, maintains accurate member records and profiles, and assists with member recognition. The position also involves keeping designated front-of-house areas clean and welcoming and maintaining supplies. This position reports to the Member Experience Director. It requires a high school diploma or equivalent and at least one year of hospitality or similar customer-facing experience. The role includes standing, walking, and other physical activities for extended periods, as well as working in varying temperatures and environments. The schedule includes weekends and/or holidays, and additional hours are required to meet deadlines.

Requirements

High school diploma or equivalent.
At least 1 year of experience in the hospitality industry or a similar customer-facing role.
Service-oriented mindset and ability to make members and guests feel valued.
Friendly, personable, positive, can-do attitude and willingness to go above and beyond.
Professional and welcoming phone demeanor.
Positive attitude and collaborative team spirit.

Nice To Haves

Strong communication skills across verbal, written, phone, text, and social media channels.
Ability to work well under pressure and manage multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Strong listening skills and ability to understand and respond to member and guest needs.
Proficiency in Microsoft Office applications, including Word, Outlook, and Excel.
Strong multitasking, time-management, and prioritization skills.

Responsibilities

Provide warm welcomes and fond farewells to members and guests.
Answer phone calls promptly and courteously, respond to questions, and resolve inquiries thoroughly.
Deliver business and concierge services, guide members and guests around the club, and create positive experiences.
Provide information about club services, amenities, upcoming events, and room locations in person and by phone.
Assist with member communications, including social media, newsletters, and event announcements.
Call new and at-risk members to support engagement and retention.
Promote club offerings and assist with member experience initiatives and projects.
Manage reservations for club programs, dining, and services in accordance with club standards.
Call members to confirm dining and event reservations.
Oversee dining facility reservations, ensuring booking details are accurate and confirmations are timely.
Promote upcoming events and assist with registration and follow-up.
Update the website calendar and manage the message-on-hold system as part of member experience initiatives.
Document member interactions and outreach in the M360 system.
Create and update events and related information on the MemberFirst platform.
Prepare and print personalized welcome tents, birthday cards, and anniversary cards.
Maintain current member profiles, including preferences and special occasions.
Inform the restaurant team of known allergies and dietary restrictions before reservations.
Keep the lobby, workstation, front entrance, restrooms, and surrounding areas clean and welcoming.
Keep pens, notepads, and other necessary supplies stocked and available.
Assist others as needed and take on additional tasks assigned by management.
Follow company, club, and department policies, procedures, instructions, and safety practices.
Maintain professionalism and a commitment to excellence when interacting with members, colleagues, and staff.
Pursue personal and professional growth and maintain any certifications required for the role.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.