Concierge

SRM MANAGEMENT GROUP LLC•Pearland, TX

19d•$18 - $0•Onsite

About The Position

The Concierge enhances the SRIM experience for residents, families, and visitors while promoting the core value of the Golden Rule. The role provides a welcoming first point of contact, answers telephone calls courteously, responds to requests for assistance, and performs routine clerical work. The Concierge also supports the Business Office Manager and other departments, helps maintain an orderly community, and may assist residents in the dining room when needed. Successful performance requires effective communication, empathy, kindness, compassion, and respect. The Concierge follows established policies and procedures, including HIPAA requirements and emergency procedures, and works collaboratively with associates and management. The position requires the ability to perform the essential duties described, with reasonable accommodations available for individuals with disabilities.

Requirements

High school diploma or GED, or less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Ability to apply common-sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to handle problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls with a welcoming attitude and respond courteously.
Assist with scheduling new hires to review and complete new-hire paperwork.
Assist the Business Office Manager as needed.
Receive and route incoming and outgoing mail as needed.
Type correspondence as requested.
Respond promptly and courteously to residents’ requests for assistance, including phone calls and requests from family members and visitors.
Greet families and visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents’ questions about the community when the Sales Director is absent.
Communicate in a language each resident can understand.
Ensure residents or responsible parties sign residents out when they leave the community.
Follow written and verbal instructions.
Use good body mechanics and safe work habits; promptly report safety hazards to a supervisor.
Learn residents’ and family members’ names and address them by name.
Know and follow established policies and procedures in emergency situations.
Work cooperatively with associates and management to complete assignments.
Maintain a positive and respectful attitude toward work issues, policies, procedures, residents, families, visitors, associates, and management.
Comply with attendance and call-off policies.
Attend or participate in trainings, in-service meetings, and mandatory meetings.
Wear clean, appropriate attire in accordance with the dress code.
Refer inquiries about resident care issues from families and visitors to the immediate supervisor rather than discussing those issues.
Follow HIPAA regulations.
Assist with training new employees when required.
Take initiative, seek additional information, and offer solutions or suggestions.
Take on special projects or assignments outside regular duties.
Perform housekeeping and/or laundry duties to help maintain the community in an orderly, clean, and sanitary condition.
Serve and assist residents in the dining room at breakfast, lunch, or dinner when needed.
Perform other reasonable duties as assigned or requested.