Concierge

Cedar Creek of Warsaw • Warsaw, IN

23d

About The Position

The Concierge, reporting directly to the Executive Director, is the first point of contact for residents, families, visitors, and staff. The role provides a warm welcome and exceptional customer service while helping maintain a safe, organized, and supportive community. The Concierge monitors entry and exit points, assists residents, coordinates communications, supports daily operations, and provides clerical and administrative assistance to the Executive Director, Business Office, and Sales & Marketing teams.

The position involves regularly moving throughout the community and may require extended periods of walking or standing. The Concierge must follow infection prevention and control protocols, including using personal protective equipment when necessary, and participate in staff activities and ongoing training. Offers are contingent on successful background checks and drug screening, required health assessments, and use of designated PPE as applicable.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service experience preferred, preferably in senior living, healthcare, hospitality, or a similar setting.
• CPR or BLS certification preferred.
• Proficiency with common digital tools and applications, including Microsoft Outlook, Excel, and Word, web-based platforms, electronic health record systems, and HR-related systems as applicable.
• Ability to communicate effectively and identify and interpret written information.
• Ability to follow infection prevention and control protocols and use PPE when necessary.
• Ability to walk or stand for extended periods and move throughout the community, including resident apartments.
• May be required to stoop, kneel, crouch, crawl, climb, or balance.
• Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.

Nice To Haves

• High school diploma or equivalent.
• Previous customer service experience in senior living, healthcare, hospitality, or a similar setting.
• CPR or BLS certification.

Responsibilities

• Welcome residents, visitors, and guests, providing customer service and assistance.
• Monitor community entry and exit points, sign in guests and residents, and ensure compliance with safety protocols.
• Engage regularly with residents to help them feel valued and cared for.
• Receive and distribute mail and packages.
• Manage internal and external calls, take and communicate messages, and forward calls to the appropriate person or department.
• Assist the Executive Director and Business Office Manager with clerical and administrative duties.
• Assist the Sales & Marketing team with sales inquiries as needed.
• Help residents schedule personal transportation and make reservations for community events in coordination with the Life Enrichment Director.
• Manage guest meal sales and initiate credit card transactions when necessary.
• Submit residents’ work order requests to Maintenance.
• Monitor the emergency response system and fire alarm panel.
• Support effective communication between community staff and residents’ families concerning residents’ physical, personal, and emotional wellbeing.
• Work cooperatively, take direction from management, show initiative, and engage in conflict intervention and resolution as needed.
• Perform other duties as assigned.
• Follow infection prevention and control protocols, including use of PPE when necessary.
• Participate in staff activities that foster teamwork, unity, and morale.
• Stay current on training and ongoing education and pursue continuous learning.

Benefits

• Competitive benefits package including medical insurance coverage, life insurance, long-term disability coverage, and a 401(k) plan with company match after one year of service for eligible employees.
• Extensive training and personal and career development opportunities.
• Opportunities for promotion from within.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED