Concierge

Sunrise Senior Living • Bloomingdale, IL

4d • $15 - $19

About The Position

As a Concierge at Sunrise Senior Living, you create the first impression of the community by welcoming residents, families, and visitors and helping ensure a warm, safe, and organized experience. You serve as the face of the community, making sure interactions reflect Sunrise’s hospitality and service standards.

The role supports residents and visitors while assisting the Sales team and providing administrative and front-desk support. Duties include managing calls, appointments, mail, resident rosters, meal tickets, visitor sign-in, and safety procedures, as well as helping with move-in preparations, marketing materials, recruitment efforts, and basic office tasks.

Requirements

• High school diploma or GED.
• Strong customer service and communication skills.
• Organization, excellent time management, and follow-through.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly and take accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Benefits

• Medical, dental, vision, life, and disability plans.
• Retirement savings plans.
• Employee Assistance Program and discount program.
• Paid time off, sick time, and holiday pay.
• myFlexPay, which allows employees to get paid within hours of a shift.
• Tuition reimbursement.
• May offer discretionary and/or non-discretionary bonuses, depending on position, plan or program availability, and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED