Concierge

JLL • Redwood City, CA

2d • $54,080 - $58,000 • Onsite

About The Position

As a Concierge at JLL, you are the first point of contact for customers, guests, and employees, helping create a positive experience while supporting the day-to-day operations of the facility. The role combines administrative accuracy with hospitality, including greeting visitors, answering and directing calls, managing badges, and coordinating mail and deliveries. You will provide information and basic assistance, escalate complex inquiries, and support the Facility Manager and Facility Coordinator with clerical and administrative tasks. The position is on-site in Redwood City, California, with a Monday–Friday morning schedule.

Requirements

• At least 1 year of experience in facility or property administration within the commercial real estate industry.
• High school diploma or equivalent.
• Excellent customer service and relationship-building skills.
• Strong organizational, interpersonal, and communication skills.
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, mapping, and database software.
• Working knowledge of audio-visual equipment located in conference rooms.
• Ability to lift files, open filing cabinets, and bend or stand as necessary.
• Must be authorized to work in the United States without sponsorship; the position does not provide visa sponsorship.

Nice To Haves

• Some college coursework in business, hospitality, property management, or a related field.
• Fluency in Spanish and English, both verbal and written.

Responsibilities

• Greet customers, guests, and employees warmly and create a positive first impression.
• Answer incoming calls promptly according to company protocol and direct callers to the appropriate departments or individuals.
• Issue and manage security badges for visitors and employees.
• Coordinate incoming and outgoing mail and courier deliveries, confirm receipt, and resolve related issues.
• Provide information, directions, and basic assistance to clients, escalating complex inquiries as needed.
• Support the Facility Manager and Facility Coordinator with clerical and administrative tasks.
• Maintain a clean, organized, and safe front-of-house workspace.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED