Concierge

Cottage Health • Santa Barbara, CA

9d

About The Position

Santa Barbara Cottage Hospital seeks a Concierge for its Customer Care department. The Concierge promotes a culture of safety, service excellence, and authentic hospitality by providing concierge services to guests. The role serves as a greeter, screener, and navigator for people entering the hospital, and connects patients with admitting staff or the relevant service line. The Concierge also contributes to the guest experience by helping create or work within service enhancement programs, including Benefactor/Special Guest, The Little Cottages, Sleep Room Program, and Loan Out Program.

Requirements

• At least 2 years of front-of-house or guest-service-related experience.
• Intermediate computer skills, including 70% or above with Excel and Word, and typing at 35 words per minute.

Nice To Haves

• Two years of general college coursework.
• Intermediate user proficiency with MS Outlook.
• Knowledge of basic medical terminology and hospital services.
• Basic knowledge of insurance carriers and types of medical coverage.
• Bilingual skills.
• Service experience at a four-diamond property or higher within less than 24 months of hire.

Responsibilities

• Promote a culture of safety, service excellence, and authentic hospitality.
• Provide concierge services to guests.
• Greet, screen, and navigate people entering the hospital.
• Connect patients with admitting staff or the relevant service line.
• Help create or work within guest-experience programs, including Benefactor/Special Guest, The Little Cottages, Sleep Room Program, and Loan Out Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed