Concierge
About The Position
The Dartmouth Group is hiring a full-time, front desk Concierge to support its condominium community in East Boston, Massachusetts. The work schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m. The hourly pay rate is $25–$27. The Concierge welcomes homeowners, visitors, guests, contractors, and vendors; manages building access and front-desk communications; and helps maintain clean, orderly, and welcoming lobby and amenity spaces. The role also handles mail and package intake, key fobs, data entry, and coordination with onsite contractors and vendors. The Concierge is expected to identify and report safety concerns, maintenance issues, incidents, and other irregularities, while adapting to changing priorities and providing professional customer service.
Requirements
- High school diploma or GED required.
- At least 2 years of concierge or in-person customer service experience.
- Excellent written and spoken communication skills.
- Customer-service focused and team oriented.
- Self-motivated and proactive, with initiative and strong follow-up skills.
- Ability to manage multiple projects at the same time while maintaining a positive and professional disposition.
- Time-management and time-critical prioritization skills.
Responsibilities
- Meet and greet homeowners, visitors, guests, contractors, and vendors.
- Manage foot traffic in and out of the building.
- Walk through and inspect the lobby and common areas, maintaining cleanliness and order.
- Monitor security cameras.
- Receive, sort, log, and distribute mail, packages, and deliveries.
- Manage sign-in and sign-out logs for packages, deliveries, keys, and fobs.
- Activate and issue key fobs.
- Manage phone calls and emails.
- Perform data entry.
- Assist with scheduling and coordinating contractors and vendors onsite.
- Proactively identify, address, or report safety concerns, maintenance issues, or irregularities in common areas.
- Promptly communicate observations, incidents, and items requiring attention to management or a supervisor.
- Take ownership of the appearance and condition of lobby and amenity spaces to ensure a welcoming environment for residents.
- Proactively problem-solve, multitask, and adapt quickly to changing priorities.
- Perform other duties as requested.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
