Concierge

Stoney Brook of Hewitt•Hewitt, TX

16d

About The Position

4-K Housing is a mission-driven, not-for-profit senior living health care organization focused on helping residents live happy, healthy, and independent lives through relationships, connection, and belonging. The Concierge at Stoney Brook of Hewitt creates a welcoming first impression and serves as a source of information for residents, families, prospective residents, guests, and employees. The role also helps maintain a secure environment for residents and staff throughout the building and community grounds. The concierge is expected to be professional, friendly, focused, detail oriented, and responsive to requests. This is a full-time position with shifts from 8:30 a.m. to 5:00 p.m., Monday through Friday, and holiday shifts on rotation. The role includes monitoring visitors and safety systems, responding to requests and emergencies, assisting with telephone and front-desk operations, and supporting community activities and maintenance processes.

Requirements

High school diploma or GED.
Valid Texas Driver’s License and a good driving record.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Understanding of HIPAA requirements.
Proficiency in PC skills, including Microsoft Office and Word, and some Excel.
Willingness to undergo a routine background check.

Nice To Haves

Prior customer service experience.
Front desk and telephone experience.

Responsibilities

Remain alert throughout the shift and respond quickly to emergencies or requests for assistance.
Monitor incoming public traffic and assist with questions.
Track residents and guests entering and leaving the community.
Receive guests and others in a courteous, polite, and warm manner.
Maintain cleanliness and orderliness in common areas and other areas visible to the public.
Provide immediate and courteous assistance to residents, families, prospective residents, vendors, and visitors.
Lock and unlock doors at designated times according to community protocol.
Answer telephone calls, determine their nature, and relay information or route calls as appropriate.
Operate the paging and telephone system as required.
Make hourly rounds inside and outside the community when requested to help ensure the safety of residents, staff, and visitors.
Escort residents, staff, or visitors to their vehicles and park residents’ vehicles when requested.
Assist with maintenance orders through an electronic maintenance order system.
Address equipment malfunctions, including fire and alarm equipment, and assist with repairs as appropriate.
Monitor emergency calls, doors, and fire alarms, and respond according to established policies and procedures.
Respond promptly to emergency or fire alarms and perceived threats to community or individual safety.
Follow established procedures for contacting appropriate authorities and assisting residents and staff.
Set up or take down activities as requested.
Maintain a professional appearance and good personal hygiene in accordance with company policies.

Benefits

Comprehensive health, dental, and vision coverage, with 4K Housing contributing over 50% of the cost.
Life insurance fully covered by 4K Housing.
For full-time employees, two weeks of paid vacation during the first four years, increasing to three weeks thereafter; vacation may be used, rolled over, or cashed in.
Discounts on home, auto, and pet insurance.
Perks @ Work discounts on electronics, personal travel, apparel, home needs, entertainment, fitness and nutrition, and childcare costs.
Employee Assistance Program offering confidential counseling and support.
$300 full-time employee referral benefit.
Advancement and cross-training opportunities across eight communities.
401(k) retirement savings plan with matching contributions.
Paid training program.