Concierge - Lodging Operations

Ocean Reef Club•Key Largo, FL

1d•Onsite

About The Position

To professionally assist Members & guests with requests they have from day to day. Have the capability to provide information about the Club, the amenities and local area attractions and offer solutions or recommendations tailored to members & guests. All interactions (in-person, over the phone or email) are expected to be conducted in a positive manner.

Requirements

Basic mathematical and typing skills.
General resort/private club background
Basic computer skills preferred: CLS, Windows, MS Word, Outlook, and/or Excel
Must be organized, detail oriented, and work well under pressure
Must be able to handle multiple projects at any given time
High school diploma required.
Must be able to read, write, and communicate effectively in the English.

Nice To Haves

Minimum two years’ experience in the private club, large hotel or resort, preferred.
It is desired for you to have first-hand knowledge of Monroe, Miami-Dade, Broward, and Palm Beach counties.

Responsibilities

Greets all members & guests in an outgoing and energetic fashion.
Book reservations including but limited to: Transportation, Dining, Sporting Events, Events on Property, Excursions and day to day needs
Concierge Services include but are not limited to sourcing exclusive items and events for members & Guests
Have a constant pulse on local activities, events, traditions and programming going on within the club and surrounding communities
Make travel arrangements for sightseeing and other tours
Perform office duties on a temporary basis when needed
Coordinate grocery orders and other specific member & guest needs
Provide individuals or small parties with dedicated Concierge services for the duration of their activities
Understand Club policy and procedure and how best to apply these when assisting the Members and guests.
Work in tandem with Dining Reservations, Lodging Reservations, Front Desk, Retail Oulets, Recreation & Sporting Outlets and all dining outlets to provide full service concierge to all members & guests
Managing reservations as necessary for accommodations, transportation, dining, spa, golf, tennis, etc.
Provide members & guests with activity schedule, itinerary and/or individual confirmations as requested
Assist Members/Guests with all special requests and requirements (i.e. ordering flowers, amenities, cakes, etc.)
Provide assistance to Bell stand or Front Desk as necessary to ensure concierge remains top priority
Manage & Distribute the babysitter & pet sitter list for members & guests
Keep the concierge desk organized and well maintained