Concierge

Kendal System Careers • Healdsburg, CA

3d

About The Position

The Concierge plays a vital role in creating a warm, welcoming, and supportive environment for residents, their families, and visitors. As a key representative of Enso Village, the Concierge delivers exceptional customer service and enhances the daily experience of the community. The role is scheduled Tuesday through Saturday on the afternoon/evening shift; exact hours will be confirmed during the interview process.

Enso Village is a Zen-inspired community for adults 60+, focused on mindful aging, nature, sustainability, contemplative life, and care. It is a collaborative endeavor between Kendal Corporation and the San Francisco Zen Center. The community emphasizes compassion, connection, attention to everyday details, professionalism, humanity, and meaningful relationships among staff and residents.

The position requires a high school diploma or equivalent, strong interpersonal and communication skills, organizational and multitasking abilities, computer proficiency, and a compassionate, service-oriented approach. Previous customer-facing experience is preferred. The role includes prolonged sitting and standing, occasional bending, stooping, and kneeling, and the ability to lift, carry, and push or pull up to 30 pounds. Candidates must undergo a background check and drug testing as part of the selection process.

Requirements

• High school diploma or equivalent.
• Outstanding interpersonal and communication skills, with the ability to connect with people from all walks of life.
• Strong organizational and multitasking abilities.
• Ability to work independently and collaboratively within a team.
• Ability to remain calm and composed in emergency situations.
• Respect for the privacy and confidentiality of community members.
• Professional appearance and demeanor.
• Proficiency with computers and standard office software.
• Flexibility to work afternoons, evenings, weekends, and holidays as needed.
• Compassionate, patient, and service-oriented mindset.
• Undergo a background check and drug testing as part of the selection process.
• Ability to sit and stand for prolonged periods; bend, stoop, and kneel as necessary; and lift, carry, and push or pull up to 30 pounds.
• Adequate visual acuity for computer work and managing data with attention to detail.
• Ability to frequently use hands and fingers for administrative tasks, including typing, operating a computer, handling documents, and using standard office equipment, with or without reasonable accommodation.

Nice To Haves

• Additional education in hospitality, customer service, or a related field.
• Previous experience in a customer-facing role, preferably in hospitality, healthcare, or senior living.

Responsibilities

• Serve as the first point of contact for residents, families, and visitors, greeting them professionally and empathetically.
• Direct inquiries to appropriate team members and departments.
• Support residents with day-to-day needs, including scheduling transportation, booking appointments, making reservations, and sharing information about local events, attractions, and amenities.
• Manage incoming phone calls and accurately relay messages to staff.
• Help coordinate maintenance requests, manage deliveries, and respond promptly and effectively to resident concerns.
• Monitor entrances and common areas to help maintain a safe and welcoming environment.
• Follow emergency and safety protocols and ensure guests comply with the visitor policy.
• Report resident health or well-being concerns to the Health and Wellbeing Department in a timely manner.
• Foster open, respectful, and proactive communication with residents, families, and team members.
• Maintain accurate records of resident preferences, feedback, and special requests.
• Perform administrative tasks, including handling mail and deliveries and maintaining current records, databases, and documentation.
• Maintain a clean, organized, and professional reception area.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage available starting on the first day of employment.
• Company-paid life insurance and long-term disability coverage.
• 403(b) retirement plan with an employer match.
• Paid annual vacation, sick days, personal days, and holidays.
• Subsidized organic, nutritious meals available daily.
• Opportunities for ongoing career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED