Concierge

Recruitment Team•Larchmont, NY

21d•$17

About The Position

C+C Apartment Management LLC is an industry leader in management and real estate operations, managing more than 23,000 residential units across approximately 400 multifamily buildings in the New York tri-state area. Its portfolio includes market-rate, mixed market-rate, affordable, and full tax credit/affordable properties. The organization provides property management services to residents, local communities, government and financing agencies, and property owners. The Concierge greets and assists residents, guests, and vendors; handles resident requests and maintenance inquiries; supports move-in and move-out arrangements; and manages mail, packages, phone inquiries, and basic administrative requests. This role requires frequent communication with residents and guests, a customer-service orientation, and timely communication with management. Duties may be reassigned or expanded by management.

Requirements

Strong interpersonal skills and ability to frequently interact and communicate with building residents and guests.
Understanding of customer service.
Prior experience working in a customer service industry.
Reliable, highly organized, and attentive to detail.
Courteous, friendly, professional, and amiable demeanor.
Basic computer skills.

Responsibilities

Greet and acknowledge residents, and announce or sign in guests, contractors, and vendors.
Provide assistance to tenants in the building complex and handle general requests from community residents.
Facilitate resident maintenance inquiries from residents and guests.
Assist residents with move-in and move-out arrangements.
Build relationships with residents and tailor services to their individual needs.
Receive, sort, and distribute mail and packages.
Efficiently handle a large volume of calls from tenants and guests.
Assist with administrative duties, including light copying and fax requests, and other requests as needed.
Communicate with management in a timely manner.