Concierge
About The Position
As a Concierge at Sunrise Senior Living, you create the first impression of the community by welcoming residents, families, prospective residents, and visitors and helping provide a warm, safe, and organized experience. You serve as the face of the community and ensure interactions reflect Sunrise’s hospitality and service standards. The role supports front desk operations, resident and visitor services, sales and marketing activities, recruitment, and general administration. The position requires a high school diploma or GED, strong customer service and communication skills, organization and time management, the ability to multitask in a fast-paced environment, proficiency with Microsoft Office and basic computer systems, and professionalism in handling confidential information.
Requirements
- High school diploma or GED.
- Strong customer service and communication skills.
- Organization, excellent time management, and follow-through.
- Ability to multitask in a fast-paced environment.
- Proficiency in Microsoft Office and basic computer systems.
- Ability to maintain professionalism and confidentiality.
Responsibilities
- Greet visitors, residents, and prospective families professionally and warmly.
- Answer and route calls promptly and take accurate messages.
- Provide community overviews and support the Sales team with inquiries.
- Assist with move-in preparations and marketing materials.
- Maintain a welcoming front desk and Bistro area.
- Support recruitment efforts and perform administrative data entry.
- Manage appointments, distribute mail, and maintain resident rosters.
- Monitor safety protocols, visitor sign-in, and emergency procedures.
- Process meal tickets and assist with basic office tasks.
- Ensure interactions reflect Sunrise’s hospitality and service standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability plans
- Retirement savings plans
- Employee Assistance Program
- Discount program
- Paid time off (PTO)
- Sick time
- Holiday pay
- myFlexPay, allowing employees to get paid within hours of a shift
- Tuition reimbursement
- Possible discretionary and/or non-discretionary bonuses, subject to position, program eligibility, and performance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
