Concierge

RUNK & PRATT HEALTH CARE ENT INC•Hardy, VA

19d•$13 - $14•Onsite

About The Position

The Concierge provides front-desk support at Smith Mountain Lake in Hardy, Virginia. The role answers and routes telephone calls, welcomes staff, residents, and visitors, responds promptly to resident call-bell or pendant alerts, and remains available at the concierge desk to assist residents and families. The Concierge communicates with residents, families, staff, administration, and department leaders to support quality care and address issues as they arise. The position also handles resident meal orders, transportation coordination, faxes, work-order requests, office and medical supplies, departmental copying, employee name badges, and resident and facility deliveries. The Concierge maintains an organized and professional workspace, permits authorized after-hours entry, protects confidential information, and follows facility policies, infection-control procedures, HIPAA requirements, and applicable licensing guidelines. Attendance is required during inclement weather, and the role may provide additional support as needed.

Requirements

High school graduation or GED.
Able to lift at least 50 pounds without limitations using proper body mechanics.
Able to stand and walk for extended periods and sit for extended periods.
Able to communicate effectively by telephone and verbally.
Able to work under stress while maintaining composure, patience, and professionalism.
Able to tolerate exposure to dust and cleaning chemicals.
Complete annual in-service training as required.
Pass a State Police background check with no barrier offenses.
Have a current tuberculosis screening conducted on or within seven days before the first day of employment and be free from tuberculosis.
Meet the physical requirements of the position.
Pass a drug test.
Demonstrate computer proficiency and the ability to learn new systems.
Possess mature judgment and be able to respond to emergency situations.
Be of acceptable physical and mental health to carry out assigned duties.

Responsibilities

Answer the multi-line telephone system and route calls to appropriate staff.
Greet staff, residents, and visitors courteously and professionally.
Respond promptly to resident call-bell or pendant alerts and relay them to direct care staff.
Communicate effectively with residents, families, and staff to support quality care, including understanding older adults’ physical and cognitive needs.
Remain accessible to residents and families by maintaining a presence at the concierge desk.
Take resident meal orders and deliver tickets to the kitchen promptly.
Retrieve faxes and distribute them to appropriate departments while maintaining confidentiality.
Coordinate resident transportation with the facility or an outside vendor when requested.
Enter maintenance work-order requests into the electronic system.
Maintain a clean, organized, professional front-desk workspace.
Order office and medical supplies as needed.
Make copies for departments and prepare employee name badges as needed.
Accept and organize resident and facility deliveries and packages.
Allow entry to authorized staff and visitors after hours.
Promptly communicate issues or problems involving residents, staff, or families to Administration and department leaders.
Follow Social Services licensing guidelines, HIPAA requirements, facility policies and procedures, and infection-control policies and procedures.
Maintain appropriate and respectful workplace conduct and provide additional support when needed.
Attend work during inclement weather.