Concierge - THE CIRCUIT | Private Club

CIRCUIT OF THE AMERICAS LLC•Austin, TX

About The Position

THE CIRCUIT, the private club at Circuit of The Americas (COTA), is seeking a professional, personable, service-driven Concierge to deliver exceptional hospitality and personalized experiences to members and their guests. COTA is a year-round sports and entertainment destination in Austin, Texas, featuring major motorsports events, concerts, and an amusement park. The Concierge is the primary point of contact and dedicated liaison between members and operational teams. The position supports seamless service across the Clubhouse, Paddock Lounge, and other member amenities by anticipating and accommodating member needs, coordinating requests across departments, and ensuring every interaction reflects luxury hospitality, discretion, privacy, and confidentiality. The role requires a flexible schedule, including evenings, weekends, and holidays as needed. Salary is commensurate with experience. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requirements

Exceptional communication, interpersonal, and organizational skills.
Ability to anticipate needs, multitask, and coordinate across multiple departments.
Professional appearance, positive attitude, and genuine passion for hospitality.
Excellent problem-solving skills and strong attention to detail.
Ability to handle confidential information with discretion and integrity.
Proficiency with reservation systems, Microsoft Office, and mobile applications.
Flexibility to work evenings, weekends, and holidays as needed.

Nice To Haves

1–2 years of experience in luxury hospitality, private clubs, upscale hotels, or concierge services.
Knowledge of motorsports and luxury hospitality.

Responsibilities

Warmly welcome members and guests by name, creating exceptional first impressions and memorable farewells.
Build genuine relationships with members and learn their preferences, expectations, and individual needs.
Serve as the central liaison between members and departments, including Clubhouse operations, Paddock Lounge, food and beverage, events, and campus services.
Anticipate, accommodate, and follow through on member needs and special requests, ensuring timely and seamless execution.
Coordinate dining reservations, club activities, simulator bookings, special experiences, and member events.
Communicate member requests and preferences to appropriate teams and ensure consistent follow-through across locations.
Proactively resolve member concerns and coordinate with management when additional assistance is required.
Maintain thorough knowledge of THE CIRCUIT amenities, programming, services, and Circuit of The Americas experiences.
Assist with member communications, event registrations, club applications, and general inquiries.
Support new member orientations and help members navigate available amenities and services.
Maintain a professional, welcoming, and organized concierge environment.
Protect member privacy, personal information, and confidentiality, including membership status, activities, preferences, and interactions.
Use sound judgment, professionalism, and discretion when handling sensitive information or special requests.
Collaborate with all departments to provide a consistent, elevated member experience throughout THE CIRCUIT.