Club Concierge

Life Time Inc. • McKinney, TX

3d

About The Position

As a Club Concierge - Membership, Spa, & Recovery, you are a key ambassador of the Life Time experience and the first point of contact for members and guests. The role combines Membership Concierge, LifeSpa Coordinator, and LT Recovery Coordinator responsibilities to deliver exceptional hospitality, build meaningful relationships, and create a seamless member experience across the club. The position offers opportunities to develop skills and build a professional network through self-directed progression of hospitality certification levels and to create a customized succession plan aligned with professional goals.

Requirements

• High school graduate or equivalent.
• At least 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Passion for serving others.
• Effective communication skills.
• Ability to multitask and deliver high-quality customer service and service recovery.
• Verbal communication skills.
• Comfort working in a fast-paced environment.
• Ability to stand for four hours at a time.
• Friendly and outgoing demeanor.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Serve as the first point of contact for members and guests entering the resort.
• Build relationships with members and guests through a hospitality mindset and create extraordinary experiences.
• Receive inbound calls and conduct outbound outreach to support member and guest engagement and acquisition.
• Maintain current knowledge of club programming, events, pricing, and policies, and educate members and guests appropriately.
• Assist with account maintenance, member needs, changes, and transactions, including payments for programs, services, and products.
• Serve as a key contact for new membership sales and member retention interactions.
• Resolve member questions and concerns through problem-solving and service recovery, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED