Club Concierge

Life Time • Mckinney, TX

1d

About The Position

As a Club Concierge - Membership, Spa, & Recovery, you are a key ambassador of the Life Time experience and the first point of contact for members and guests. This role brings together Membership Concierge, LifeSpa Coordinator, and LT Recovery Coordinator responsibilities to deliver exceptional hospitality, build meaningful relationships, and create a seamless member experience across the club. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

• High school graduate or equivalent.
• Minimum of 1–2 years of experience in customer service or sales.
• Complete Retention Specialist Certification within 60 days of hire.
• Skilled at multitasking and delivering high-quality customer service and service recovery.
• Effective verbal communication and communication skills.
• Comfortable working in a fast-paced environment.
• Able to stand for four hours at a time.
• Friendly and outgoing demeanor.
• Passion for serving others.

Nice To Haves

• Bachelor’s degree in Hospitality.

Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests and regularly create extraordinary experiences.
• Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition.
• Maintain updated knowledge to appropriately educate members and guests about club programming, events, pricing, and policies.
• Assist members with account maintenance and process member needs, changes, and transactions, including program, service, and product payments.
• Serve as a key point of contact for new membership sales and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, using appropriate tools and resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED