Concierge (16 Hour Part-Time)- 181 Fremont

Action Property Management • San Francisco, CA

15d • Onsite

About The Position

Action Property Management is seeking a part-time Concierge for 181 Fremont, a luxury residential association in San Francisco. The Concierge serves as a primary point of contact for residents and guests at the lobby and by phone, providing professional, informed, and attentive service. The role includes front-desk administration, communication with incoming shifts, and coordination with the General Manager and other team members to support smooth operations.

Requirements

• Must be over 18 years of age.
• Must successfully pass a criminal background check and drug screening.
• At least 1 year of customer service experience.
• Polished and professional presentation and demeanor.
• Strong verbal and written communication skills.
• Familiarity with MS Office applications.
• Team player.

Nice To Haves

• Luxury hotel or luxury property management experience.
• Experience leading a front desk team.

Responsibilities

• Serve as the first point of contact for residents and guests entering the lobby or calling the association.
• Maintain a professional appearance and demeanor.
• Communicate politely and clearly in person and over the phone.
• Maintain working knowledge of the Association’s rules, policies, procedures, amenities, and surroundings.
• Review and update post orders regularly.
• Leave detailed pass-downs for incoming shifts.
• Collaborate with the General Manager to resolve Front Desk issues.
• Continuously seek to improve service to clients.
• Provide exceptional customer service to residents and guests.
• Address inquiries and concerns promptly and efficiently.
• Assist residents and guests with information about the Association’s amenities and services.
• Work closely with other team members to ensure smooth Front Desk operations.
• Be flexible and assist with tasks outside the job description when necessary.

Benefits

• Competitive pay.
• Career growth and advancement opportunities.
• Medical, dental, and vision benefits.
• Pet insurance.
• 401(k) with company match.
• Life and disability support for qualifying team members.
• Paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.
• Infrastructure, technology, training, and tools to support success in the role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed