Concierge

SR COMPANIES LLC•Pearland, TX

19d•$18 - $0•Onsite

About The Position

The Concierge enhances and improves the SRIM experience for residents, families, and visitors while promoting the Golden Rule. The role provides a welcoming first point of contact, responds to residents’ needs, handles routine clerical tasks, and supports the Business Office Manager and other community functions. The Concierge may also assist with housekeeping, laundry, and dining room service as needed. The position requires courteous, empathetic, and respectful communication; the ability to follow instructions and established policies; and a positive, collaborative approach to work. The Concierge must follow HIPAA regulations and emergency procedures, maintain appropriate attendance and dress, participate in required trainings and meetings, and report safety hazards to a supervisor.

Requirements

High school diploma or GED; alternatively, less than one year of related experience or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and employees.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions.
Ability to address problems involving a few concrete variables in standardized situations.
Knowledge of Microsoft Office Suite.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Responsibilities

Interact with residents, families, and visitors with empathy, kindness, compassion, and respect.
Answer telephone calls courteously and with a welcoming attitude.
Assist with scheduling new hires for review and completion of new-hire paperwork.
Assist the Business Office Manager when needed.
Receive and route incoming and outgoing mail when needed.
Type correspondence as requested.
Respond promptly and courteously to residents’ requests for assistance, including phone calls and requests from family members and visitors.
Greet families and visitors, determine the nature of their business, and introduce them to the appropriate department head.
Answer prospective residents’ questions about the community in the Sales Director’s absence.
Communicate in a language each resident can understand.
Ensure residents and/or responsible parties sign residents out when they leave the community.
Follow written and verbal instructions and established policies and procedures, including procedures for emergencies and HIPAA regulations.
Practice safe working habits and report safety hazards promptly to a supervisor.
Address residents and family members by name when possible.
Work cooperatively with associates and management and maintain a positive, respectful attitude.
Comply with attendance and call-off policies and attend required trainings, in-service sessions, and meetings.
Wear clean and appropriate attire in accordance with the dress code.
Refer inquiries about resident care from families and visitors to the immediate supervisor.
Assist with training new employees when required.
Take initiative, seek additional information, offer suggestions, and take on special projects or assignments.
Perform housekeeping and/or laundry duties to help maintain a clean, orderly, and sanitary community.
Serve and assist residents in the dining room at breakfast, lunch, and dinner when needed.
Perform other reasonable duties as assigned or requested.