Concierge (Part-Time)

Golden State•San Francisco, CA

10d•Onsite

About The Position

The Concierge supports a world-class, guest-centric environment for Golden State Warriors and Golden State Valkyries games, as well as Chase Center concerts and events. This part-time, on-site position is based in San Francisco, California. Concierges provide high-level service in premium spaces, support guest needs and access control, and help ensure premium areas meet Chase Center’s standards. The role also includes supporting Thrive City and off-site events as needed. The schedule is event-based and varies with event volume and departmental needs. Concierges must be available for at least 60% of year-round Chase Center events, including regular-season home games and potential postseason assignments. Shifts typically last 5 to 7 hours. Work may include days, evenings, weekends, and holidays, and may involve event setup and breakdown.

Requirements

Excellent and engaging interpersonal skills.
High energy, strong attention to detail, and a strong work ethic.
Ability to remain professional and courteous in a high-pressure, fast-paced environment, including during emergencies.
Ability to follow uniform and grooming standards set by Chase Center management.
Ability to work Thrive City and off-site Golden State events as needed.
Reliable transportation.
Ability to lift, carry, push, or pull up to 30 pounds.
Ability to stand or walk for long periods, up to or beyond six hours.
Ability to sit or stand in an enclosed space, such as an elevator, and travel between upper and lower levels multiple times during a shift.
High school diploma or equivalent.
Availability for at least 60% of year-round Chase Center events, including potential postseason assignments.
Ability to work a non-traditional schedule, including days, evenings, weekends, and holidays.

Nice To Haves

Experience in customer service, hospitality, travel, tourism, or attractions.

Responsibilities

Control access to premium spaces through ticket verification, wrist banding, and credential checks.
Provide consistent, high-level service and build positive relationships with guests, repeat clients, and their guests.
Maintain a presence at premium locations and develop rapport with guests.
Act professionally and with integrity, including in high-stress and high-profile environments.
Address suite and premium ticket holder needs, including wheelchair and escort requests, questions, and information requests.
Respond to and resolve guest feedback promptly, professionally, and empathetically.
Collaborate with teammates to maintain the integrity of premium locations and notify management of challenges and concerns.
Work with departments such as Premium Sales and Service and Security to maintain a consistent guest experience.
Conduct pre-event and post-event assessments of premium seating areas to ensure they meet aesthetic and cleanliness standards.
Create personalized memorable moments for premium guests and use creative problem-solving to exceed expectations.
Maintain knowledge of Chase Center policies, seating charts, and key personnel to provide wayfinding and resolve problems.
Provide guests with information and FAQs, and offer proactive solutions.
Respond to calls via radio or voice amplifiers during events and make on-the-spot decisions regarding arena and guest experience relations policies on management.
Work Thrive City and off-site Golden State Warriors and Valkyries events as needed, including event setup and breakdown when assigned.
Perform other duties as assigned.