Concierge - PT (60572)

Simpson•Philadelphia, PA

53d•Onsite

About The Position

As a Concierge in our Senior Living community, your role is to provide exceptional customer service and support to residents, their families, and visitors. You will be responsible for creating a warm and welcoming environment, assisting with various requests, and ensuring a positive experience for all individuals interacting with the facility.

Requirements

High school diploma or equivalent.
Previous experience in a customer service or hospitality role is highly desirable.
Excellent communication and interpersonal skills to interact effectively with a diverse group of individuals, including seniors, their families, and staff members.
Empathy, patience, and a compassionate attitude towards the needs of seniors.
Strong organizational skills and the ability to multitask and prioritize responsibilities.
Proficient in using computer systems and software for managing administrative tasks.
Microsoft Office Suite and Email software systems.
Knowledge of safety and emergency procedures.
Flexibility to work shifts that may include evenings, weekends, and holidays.
Ability to handle confidential information with discretion and maintain confidentiality.
Physical stamina to stand for extended periods and assist with mobility and transportation needs, if required.

Nice To Haves

Additional education or customer service training is preferred.

Responsibilities

Serve as the primary point of contact at the front desk, welcoming residents, families, and visitors.
Answer phone calls, respond to inquiries, and provide general information about the facility's services and amenities.
Assist residents with various requests, such as scheduling appointments, making reservations, arranging transportation, and addressing maintenance issues.
Provide guidance and support to residents to ensure their needs are met promptly and courteously.
Greet and assist visitors, including family members, friends, and vendors.
Notify appropriate staff of visitor arrival.
Provide directions, escort visitors to their destinations when appropriate, and enforce any visitor policies or procedures in place.
Collaborate with the activities or events team to plan and coordinate social gatherings, outings, and special events for residents.
Assist in organizing and implementing activities that promote engagement and social interaction among residents.
Perform administrative duties, including managing mail and package deliveries, maintaining resident and visitor logs, and organizing documents and files.
Assist with data entry and record-keeping as needed.
Receiving and accepting mail and package deliveries.
Notifying mail recipients of such deliveries.
Monitor and maintain the safety and security of the facility by observing and reporting any suspicious activities or safety hazards.
Follow emergency procedures and assist in ensuring the overall well-being of residents and staff.
Maintain clear and effective communication with residents, families, staff members, and external contacts.
Document resident requests, incidents, and any relevant information accurately and in accordance with facility policies and procedures.
Demonstrate a high level of professionalism, empathy, and respect in all interactions with residents, families, and visitors.
Strive to exceed customer expectations and provide exceptional service that enhances the overall resident experience.
Stay updated on the facility's services, amenities, policies, and procedures.
Be knowledgeable about local community resources, transportation options, and other relevant information to assist residents and visitors effectively.
Work collaboratively with other staff members, including caregivers, nurses, activities coordinators, and administrative personnel, to ensure smooth operations and provide comprehensive support to residents.