Concierge

Calveria at Indian Land•Indian Land, SC

19d

About The Position

The Concierge serves as an ambassador for the Community and performs receptionist and administrative duties to support Community operations. The role provides a welcoming first impression, manages visitor and telephone reception, handles mail and clerical tasks, and assists with resident services and communications. The Concierge follows emergency and safety procedures and may perform light housekeeping duties. The position requires flexibility in scheduling, including weekends and holidays, and may involve shifts other than the one originally hired for and extended workdays of up to 16 hours.

Requirements

High school diploma required.
Strong interpersonal-relations skills and the ability to relate to a variety of people and personalities.
Considerable initiative and judgment.
Word-processing and clerical skills.
Ability to work flexible hours and participate in holiday activities.
Ability to bend and reach.
Ability to sit for extended periods.
Must work weekends and holidays as assigned.
May be required to work shifts other than the shift for which hired and extended hours, up to 16 hours per day.
Background, criminal, and drug tests as required by HR policies and procedures; may be asked to submit to random drug testing during employment.

Responsibilities

Provide a positive first impression to everyone entering the Community.
Answer and screen incoming telephone calls courteously and professionally, route calls, and take messages as appropriate.
Greet visitors courteously and professionally; screen visitors and require them to sign in at the reception desk.
Notify Residents of visitors and instruct visitors according to Residents’ instructions.
Receive and process incoming mail and accept outgoing mail and packages.
Type and copy documents, order and maintain office-supply inventory, and perform other assigned clerical duties.
Maintain and update the Emergency Phone Number Log and keep it at the front desk.
Maintain and update Residents’ emergency contact information and keep it at the front desk.
Assist managers with clerical responsibilities.
Page staff as necessary.
Take RSVPs for special functions as necessary.
Oversee sign-ups for scheduled transportation.
Provide maintenance-request forms and forward completed requests to the Environmental Services Director.
Perform other duties as necessary, including light housekeeping.
Follow emergency procedures and understand safety policies and procedures.
Communicate effectively with all staff.
Immediately advise the Lifestyle Services Director, Resident Care Director, and General Manager of changes in a Resident’s physical or mental health.